Effective Date: January 17, 2026

Welcome to Nova Launch System LLC ("Nova Launch System," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, services, and any related applications or platforms (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

1. Acceptance of Terms

By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and Nova Launch System.

2. Description of Services

Nova Launch System provides comprehensive business consulting, marketing services, and operational support designed for entrepreneurs in the cleaning services industry. Our Services include, but are not limited to:

Business Consulting Services:

Business planning and strategy development

Operational systems design and implementation

Process documentation and standard operating procedures

Performance analysis and optimization recommendations

Marketing Services:

Marketing strategy development and execution

Website design, development, and search engine optimization (SEO)

Digital advertising campaign management (Google, Facebook, Instagram)

Branding and visual identity creation

Social media profile setup and optimization

Local business listing management and reputation monitoring

Technology Solutions:

CRM (Customer Relationship Management) system setup and configuration

Telephony and communication system implementation

Marketing automation and workflow design

Software integration and technical support

Training and Support:

Staff recruitment guidance and best practices

Training materials, templates, and operational guides

Ongoing business mentorship and consulting

Access to proprietary business processes and documentation

Documentation Services:

Business plan preparation for various purposes

Financial projection modeling

Market research and competitive analysis reports

Operational documentation and organizational structure materials

The specific services you receive will be outlined in your individual service agreement or package selection.

Important Clarification Regarding Legal and Professional Services:

Nova Launch System is a business consulting and marketing services company. We do NOT provide:

Legal advice or legal services of any kind

Immigration legal services, including E-2 visa application services or legal representation

Tax preparation or accounting services

Financial advisory or investment services

Licensing or regulatory compliance legal advice

E-2 Visa Documentation Support:

For clients interested in the E-2 investor visa program, we provide business documentation preparation services only, which may include:

Business plan writing and formatting

Financial projection modeling and presentation

Market analysis reports

Organizational structure documentation

Proof of investment documentation organization

These are document preparation services only and do NOT constitute legal advice. We strongly recommend that all clients seeking E-2 visas or any immigration benefits consult with a qualified immigration attorney licensed to practice law. We may provide referrals to immigration attorneys, but any legal services you receive will be directly between you and the attorney, and we are not responsible for the legal services provided by third parties.

Regulatory and Compliance Matters:

For all legal, regulatory, tax, accounting, and compliance matters related to your business, you must consult with appropriately licensed professionals in your jurisdiction.

3. Eligibility

Age Requirement: You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are of legal age to form a binding contract.

Business Use: Our Services are designed for entrepreneurs and business owners. By using our Services, you represent that you have the authority to enter into these Terms on behalf of yourself or your business entity.

Geographic Restrictions: Our Services are primarily available to users in the United States. Access from other jurisdictions may be restricted or subject to additional terms.

4. Account Registration and Security

Registration: To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration.

Account Security: You are responsible for:

Maintaining the confidentiality of your account credentials (username, password)

All activities that occur under your account

Notifying us immediately of any unauthorized access or security breach

Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.

5. Acceptable Use Policy

You agree to use our Services lawfully and in compliance with all applicable federal, state, and local laws. You agree NOT to:

Violate any applicable laws, regulations, or third-party rights

Engage in fraudulent, deceptive, or misleading practices

Use our Services to transmit spam, unsolicited communications, or malicious content

Attempt to gain unauthorized access to our systems, networks, servers, or databases

Use automated systems (bots, scripts, scrapers) without our express written permission

Interfere with or disrupt the integrity or performance of our Services

Reverse engineer, decompile, or attempt to extract source code from our systems

Violate intellectual property rights of Nova Launch System or any third party

Engage in any activity that could harm, disable, overburden, or impair our Services

Impersonate any person or entity or falsely represent your affiliation

Collect or harvest personal information about other users without consent

Violation of this Acceptable Use Policy may result in immediate termination of your access to our Services and potential legal action.

6. Service Packages, Appointments & Payments

Service Selection

Nova Launch System offers multiple service packages (Startup, Professional, E-2 Investment) with varying features and price points. Specific services, deliverables, and timelines will be outlined in your individual service agreement.

Booking and Scheduling

All consulting sessions and service implementations must be scheduled in advance

Appointments can be scheduled through our website, email, or phone

We will make reasonable efforts to accommodate your preferred schedule

Payment Terms

Pricing, payment schedules, and accepted payment methods will be specified in your service agreement

We accept credit cards, debit cards, ACH transfers, wire transfers, and other secure payment methods

All transactions are processed securely through third-party payment processors

Initial deposits or setup fees may be required before services commence

Payment is due according to the schedule outlined in your agreement

Late Payments

Late payments may be subject to interest charges as permitted by law

Failure to make timely payments may result in suspension of services

Collection costs and reasonable attorney fees may be added to delinquent accounts

Taxes

All prices are exclusive of applicable federal, state, and local taxes unless otherwise stated. You are responsible for all sales tax, use tax, value-added tax (VAT), and other taxes associated with your purchase.

Cancellations and Refunds

Cancellation and refund policies are outlined in your individual service agreement

Cancellations or rescheduling requests should be made at least 48 hours in advance when possible

Late cancellations (less than 24 hours notice) may be subject to cancellation fees

Refund eligibility depends on the services purchased and the stage of service delivery

Refund requests must be submitted in writing to [email protected]

Certain services (completed work, third-party costs, custom development) may not be eligible for refunds

Refunds, if approved, will be processed within 14-30 business days

7. SMS Text Messaging Terms and Conditions

Express Consent

By opting in to our SMS text messaging service, you provide your express written consent to receive text messages from Nova Launch System, including:

Transactional messages (service confirmations, appointment reminders, account notifications)

Marketing and promotional messages (special offers, business updates, educational content)

Service-related communications (support messages, system updates, training announcements)

Opt-In Methods

You may opt in to SMS messaging through:

Checking an opt-in box on our website or registration forms

Texting a keyword to our designated phone number

Providing verbal consent during phone conversations (documented and recorded)

Other consent mechanisms that clearly disclose the nature of messages

Message Frequency

Message frequency varies depending on your service package and preferences. You may receive:

2-5 messages per week during active service delivery periods

1-4 messages per month for ongoing support and marketing

Opt-Out Instructions

You can stop receiving SMS messages at any time by:

Replying "STOP", "UNSUBSCRIBE", "CANCEL", "END", or "QUIT" to any message

Contacting us at [email protected] or +1 (737) 345-3300

After opting out, you will receive one final confirmation message. No further messages will be sent unless you opt in again.

Help and Support

For help with SMS services:

Text "HELP" to receive assistance information

Contact us at [email protected]

Call us at +1 (737) 345-3300

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. Nova Launch System is not responsible for charges from your carrier. Check with your carrier for details on your messaging plan.

Supported Carriers

Our SMS service is supported by major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier availability may vary.

No Guarantee of Delivery

While we make every effort to deliver messages promptly, we do not guarantee that messages will be delivered or received. Delivery may be affected by carrier limitations, network issues, device compatibility, or other factors beyond our control.

No Mobile Device Required

Opting in to SMS is entirely optional. You can access all our Services without subscribing to text messages.

Compliance

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable regulations. We maintain records of all opt-ins and opt-outs for compliance purposes.

8. Intellectual Property Rights

Ownership

All content, materials, features, functionality, trademarks, service marks, logos, and intellectual property available through our Services are owned by Nova Launch System, our licensors, or other content providers. This includes:

Website design, layout, graphics, and user interface

Software, applications, code, and databases

Text, images, videos, audio, and multimedia content

Training materials, manuals, templates, and documentation

Business processes, methodologies, and proprietary systems

Trademarks: "Nova Launch System," "Natural Cleaning Experts," and related logos

Your Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use our Services for their intended purpose

Download and use materials we explicitly make available for download

Use our systems and platforms in accordance with your service agreement

Restrictions

You may NOT:

Copy, reproduce, distribute, republish, or create derivative works from our content

Modify, reverse engineer, decompile, or disassemble our software or systems

Remove, alter, or obscure any copyright, trademark, or proprietary notices

Use our intellectual property for commercial purposes without written authorization

Frame or mirror any portion of our Services on another website

Use data mining, robots, or similar automated data gathering tools

Sublicense, sell, or transfer your rights to any third party

White-Label License

Clients who purchase our white-label services receive specific licensing rights as outlined in their service agreements, including:

Right to use our systems and processes under their own brand

Access to templates, training materials, and operational guides

Limited license to adapt certain materials for their business

These rights are limited to the scope defined in the agreement and do not include transfer of ownership or rights to our core intellectual property.

User-Generated Content

If you submit feedback, suggestions, testimonials, or other content to us, you grant Nova Launch System a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and display such content for business purposes.

Copyright Infringement Claims

If you believe any content on our Services infringes your copyright, please contact us at [email protected] with:

Identification of the copyrighted work

Identification of the infringing material and its location

Your contact information

A statement of good faith belief that use is unauthorized

A statement under penalty of perjury that the information is accurate

Your physical or electronic signature

9. Third-Party Services and Links

Third-Party Platforms

Our Services may integrate with or link to third-party websites, applications, platforms, or services, including:

Payment processors (Stripe, PayPal, Square)

CRM systems (BookingKoala, Salesforce)

Communication platforms (RingCentral, Twilio)

Marketing tools (Google Ads, Facebook Business Manager)

Professional service providers (attorneys, accountants, business formation services)

No Endorsement or Responsibility

Nova Launch System does not endorse, warrant, or assume responsibility for:

The accuracy, completeness, or reliability of third-party content

Privacy practices or data security of third-party services

The availability, performance, or functionality of third-party platforms

Any damages, losses, or issues arising from your use of third-party services

Terms, conditions, or pricing of third-party providers

Professional services provided by third-party legal, accounting, or other professionals

Your Responsibility

You acknowledge and agree that:

Your use of third-party services is at your own risk

You should review the terms of service and privacy policies of third-party providers

Any transactions or interactions with third parties are solely between you and that party

We are not liable for disputes between you and third-party providers

If we provide referrals to professionals (attorneys, accountants, etc.), those relationships are between you and the professional

10. Disclaimers and Warranties

Services Provided "As Is"

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability, fitness for a particular purpose, or non-infringement

Warranties that services will be uninterrupted, timely, secure, or error-free

Warranties regarding the accuracy, reliability, or completeness of content

Warranties that defects will be corrected or that systems are free of viruses

No Guarantee of Results

While we strive to provide high-quality consulting and marketing services, we make NO GUARANTEES regarding:

Specific business outcomes, revenue, or profitability

Customer acquisition, retention, or satisfaction levels

Search engine rankings, advertising performance, or marketing results

Success in any particular market or geographic area

Timelines for business growth or development

No Legal, Immigration, or Professional Guarantees

We specifically make NO GUARANTEES regarding:

Approval of E-2 visas or any other immigration applications

Legal compliance or regulatory approval

Outcomes of any legal, tax, or regulatory matters

Suitability of our documentation services for specific legal purposes

Your Responsibility

You acknowledge that:

Business success depends on many factors beyond our control

You are ultimately responsible for your business decisions and operations

Results may vary based on market conditions, competition, effort, and other factors

Past performance or case studies do not guarantee future results

You must consult qualified professionals for legal, immigration, tax, and regulatory matters

Disclaimer Regarding Legal, Immigration, and Professional Services

NOVA LAUNCH SYSTEM IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE OR LEGAL SERVICES. We provide business consulting, marketing services, and document preparation services only. Our services do NOT constitute:

Legal advice or legal representation

Immigration consulting or visa application services (we are not immigration attorneys or agents)

Tax preparation or accounting services

Financial advisory or investment services

Regulatory or compliance legal advice

For E-2 Visa and Immigration Matters:

Any business documentation we prepare related to E-2 visas or immigration purposes is general business documentation only and is NOT legal advice. We strongly recommend you consult with a qualified immigration attorney licensed to practice law before making any immigration-related decisions. We are not responsible for:

The legal adequacy or suitability of documents for immigration purposes

Immigration application outcomes or decisions by USCIS or consular officers

Legal compliance with immigration laws and regulations

Any legal advice or services provided by third-party attorneys we may refer

Professional Consultation Required:

You should consult appropriate licensed professionals for:

Legal matters: Qualified attorneys licensed in your jurisdiction

Immigration matters: Immigration attorneys authorized to practice immigration law

Tax matters: CPAs, enrolled agents, or tax attorneys

Financial matters: Licensed financial advisors

Regulatory compliance: Appropriate regulatory consultants or attorneys

11. Limitation of Liability

Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NOVA LAUNCH SYSTEM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR:

Excluded Damages:

Indirect, incidental, special, consequential, or punitive damages

Loss of profits, revenue, business opportunities, data, or goodwill

Business interruption or loss of use

Cost of substitute goods or services

Damages arising from your use or inability to use our Services

Damages resulting from unauthorized access to your account or data

Damages from errors, mistakes, or inaccuracies in content

Damages from third-party content, conduct, or services

Damages related to immigration application denials or delays

Damages related to legal, tax, or regulatory matters

Any other damages arising from these Terms or your use of Services

Cap on Liability:

In any case, our total aggregate liability to you for all claims arising from or related to these Terms or your use of our Services shall not exceed the greater of:

The total amount you paid to Nova Launch System in the twelve (12) months immediately preceding the claim, OR

$500 USD

Basis of the Bargain

You acknowledge that this limitation of liability is a fundamental element of the agreement between you and Nova Launch System. We would not provide Services without these limitations.

Exceptions

Some jurisdictions do not allow limitations on implied warranties or exclusions of liability for incidental or consequential damages. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

This limitation does NOT apply to:

Damages caused by our gross negligence or willful misconduct

Violations of law that cannot be limited by agreement

Personal injury or death caused by our negligence

12. Indemnification

Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Nova Launch System and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, partners, and contractors from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable attorneys' fees and court costs) arising from or related to:

Your use or misuse of our Services

Your violation of these Terms or any applicable law or regulation

Your violation of any rights of any third party, including intellectual property rights, privacy rights, or contractual rights

Your business operations, including disputes with customers, employees, contractors, or regulatory agencies

Any content or information you submit, post, or transmit through our Services

Your breach of any representations or warranties made in these Terms

Any negligent or wrongful conduct by you or your agents

Your immigration applications or legal matters (we are not responsible for outcomes)

Your failure to consult appropriate licensed professionals for legal, tax, or regulatory matters

Defense of Claims

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims.

Survival

This indemnification obligation will survive termination of these Terms and your use of our Services.

13. Dispute Resolution and Governing Law

Governing Law

These Terms and any disputes arising from or related to these Terms or your use of our Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Informal Resolution

Before initiating any formal dispute resolution process, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will work in good faith to resolve disputes amicably. This informal resolution period shall last for at least thirty (30) days unless both parties agree to extend or shorten this period.

Binding Arbitration

If we cannot resolve a dispute informally, you agree that any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, or your use of our Services (collectively, "Disputes") will be resolved by binding arbitration, rather than in court, except that:

You may assert claims in small claims court if your claims qualify

Either party may seek equitable relief in court for infringement or misappropriation of intellectual property rights

Arbitration Procedures

Arbitration shall be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Mediation Procedures

The arbitration will take place in Travis County, Texas, or another mutually agreed location

The arbitrator's decision will be final and binding

Judgment on the arbitrator's award may be entered in any court having jurisdiction

Each party will bear its own costs and attorneys' fees unless the arbitrator awards them to the prevailing party

Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES WITH NOVA LAUNCH SYSTEM ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE YOUR RIGHT TO:

Participate in class actions, class arbitrations, or representative proceedings

Act as a class representative or class member in any class action

Consolidate your claims with claims of any other person

This class action waiver is an essential part of this arbitration agreement. If this waiver is found unenforceable, then the entirety of this arbitration provision shall be null and void.

Opt-Out Right

You have the right to opt out of this arbitration agreement. To opt out, you must notify us in writing within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, address, email, and a clear statement that you wish to opt out of the arbitration agreement. Send opt-out notices to:

Nova Launch System LLC
Attn: Arbitration Opt-Out
1401 Hesters Crossing Road, Apt. 4307
Round Rock, TX 78681

Exceptions and Jurisdiction

For any disputes not subject to arbitration (as outlined above), you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Travis County, Texas.

Limitation on Time to File Claims

Any cause of action or claim you may have arising out of or relating to these Terms or your use of Services must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred.

14. Termination

Termination by You

You may terminate your account and discontinue use of our Services at any time by:

Contacting us at [email protected]

Following account closure procedures on our platform

Providing written notice to our mailing address

Termination by Nova Launch System

We reserve the right to suspend, restrict, or terminate your access to our Services immediately, with or without notice, for any of the following reasons:

Violation of these Terms or any applicable law

Fraudulent, abusive, harassing, or illegal activity

Non-payment of fees or charges

Actual or suspected security breach or unauthorized access

Disruption or interference with Services or other users

Any reason at our sole discretion to protect our business interests or other users

Effect of Termination

Upon termination or suspension of your account:

Your right to access and use our Services immediately ceases

We may delete or disable your account and any associated content

All outstanding fees, charges, and financial obligations remain due and payable

Refunds, if any, will be determined according to your service agreement

You must immediately cease use of any Nova Launch System intellectual property

We are not liable for any damages resulting from termination

Survival

The following provisions shall survive termination of these Terms:

Payment obligations

Intellectual property rights and restrictions

Disclaimers and limitations of liability

Indemnification obligations

Dispute resolution and governing law provisions

Any other provisions that by their nature should survive

15. Confidentiality

Confidential Information

In connection with your use of our Services, you may have access to confidential and proprietary information of Nova Launch System, including but not limited to:

Business processes, methods, strategies, and proprietary systems

Training materials, manuals, templates, and documentation

Software, source code, algorithms, and technical specifications

Client lists, partner information, and business relationships

Financial information, pricing structures, and business plans

Trade secrets and know-how

Your Obligations

You agree to:

Maintain the confidentiality of all confidential information

Not disclose confidential information to any third party without our prior written consent

Use confidential information solely for the purpose of using our Services

Take reasonable measures to protect confidential information from unauthorized disclosure

Notify us immediately if you become aware of any unauthorized disclosure

Exceptions

Confidential information does not include information that:

Was publicly available at the time of disclosure

Becomes publicly available through no fault of yours

Was rightfully in your possession prior to disclosure by us

Is independently developed by you without use of our confidential information

Is required to be disclosed by law or court order (with prior notice to us if legally permitted)

Return of Information

Upon termination or at our request, you agree to promptly return or destroy all confidential information in your possession.

16. Force Majeure

Nova Launch System shall not be liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (natural disasters, earthquakes, floods, storms)

War, terrorism, civil unrest, or government action

Pandemics, epidemics, or public health emergencies

Labor disputes or strikes

Internet, telecommunications, or utility failures

Cyber-attacks, hacking, or security breaches

Supplier or vendor failures

Any other event beyond our reasonable control

During a force majeure event, our obligations will be suspended for the duration of the event, and we will make reasonable efforts to minimize disruption.

17. Modifications to Terms

Right to Modify

We reserve the right to update, modify, or replace these Terms at any time at our sole discretion. Changes may be necessary due to:

Changes in applicable laws or regulations

Changes in our business practices or Services

Security or operational considerations

Feedback from users or legal counsel

Notice of Changes

When we make material changes to these Terms, we will provide notice by:

Posting the updated Terms on our website with a new "Effective Date"

Sending an email notification to the address associated with your account

Displaying a prominent notice on our website or platform

Sending an SMS notification (if you have opted in to text messages)

Your Acceptance

Continued use of our Services after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must discontinue use of our Services.

Review Regularly

We encourage you to review these Terms periodically to stay informed of any updates. Your use of our Services is always subject to the most current version of these Terms.

18. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, SMS Terms, and any service agreements or order forms you execute, constitute the entire agreement between you and Nova Launch System regarding your use of our Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be made enforceable, it shall be severed from these Terms. The remaining provisions shall remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged and agreed to in writing by us. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision is void. We may assign these Terms, in whole or in part, to any party at any time without restriction or notice.

Relationship of Parties

These Terms do not create any agency, partnership, joint venture, employment, or franchiser-franchisee relationship between you and Nova Launch System. You have no authority to bind Nova Launch System or make any commitments on our behalf.

Independent Contractor

If you operate a business using our white-label system, you are an independent contractor. You are solely responsible for:

Your business operations, compliance, and legal obligations

Hiring, managing, and compensating your employees or contractors

Obtaining necessary licenses, permits, and insurance

Paying all applicable taxes and regulatory fees

Customer relationships and service delivery

Consulting with appropriate legal, tax, and regulatory professionals

Notices

All legal notices, requests, or other communications to Nova Launch System must be sent in writing to:

By Mail:
Nova Launch System LLC
1401 Hesters Crossing Road, Apt. 4307
Round Rock, TX 78681
United States
Attn: Legal Department

By Email:
[email protected]

Notices to you may be provided by email to the address associated with your account or by posting on our website.

Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict between the English version and a translation, the English version shall prevail.

Headings

The headings and captions used in these Terms are for convenience only and shall not affect the interpretation of these Terms.

Electronic Signatures

You consent to the use of electronic signatures, records, and disclosures. Your electronic acceptance of these Terms (by clicking "I agree," using our Services, or similar action) constitutes your signature and agreement to be bound.

19. Contact Information

If you have questions, concerns, or requests regarding these Terms of Service or any aspect of our Services, please contact us:

Nova Launch System LLC

Mailing Address:
1401 Hesters Crossing Road, Apt. 4307
Round Rock, TX 78681
United States

Email: [email protected]
Phone: +1 (737) 345-3300

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM Central Time
Saturday – Sunday: Closed (emergency support available)

For urgent technical support or account issues, please call our phone number during business hours or send an email marked "URGENT" in the subject line.

Acknowledgment

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. YOU FURTHER ACKNOWLEDGE THAT NOVA LAUNCH SYSTEM DOES NOT PROVIDE LEGAL, IMMIGRATION, TAX, OR ACCOUNTING ADVICE, AND THAT YOU ARE RESPONSIBLE FOR CONSULTING WITH APPROPRIATE LICENSED PROFESSIONALS FOR ALL LEGAL, IMMIGRATION, TAX, REGULATORY, AND COMPLIANCE MATTERS.

Last Updated: January 17, 2026

Nova Launch System LLC
Round Rock, Texas
United States